Terms of Service

Last updated: April 2026

These Terms of Service govern your use of Unlist.ai, operated by Cactus Marketing Inc. (Ottawa, Ontario, Canada). By using Unlist.ai, you agree to these terms. If you don't agree, please don't use the service.

1. What Unlist.ai does

Unlist.ai is a data broker scanning and opt-out automation service. We search hundreds of data broker, people-search, and B2B sales intelligence sites for your personal information, score each listing by risk, and submit opt-out requests on your behalf.

We use a token system to track usage. Each scan, risk report, opt-out submission, and monitoring check costs a certain number of tokens. You purchase tokens in advance and spend them as you use the service.

2. Tokens

How tokens work

Tokens are purchased in bundles and used to pay for individual actions — scans, risk reports, opt-out submissions, and monthly monitoring checks. Your token balance is visible in your dashboard.

Non-refundable

Purchased tokens are non-refundable, except where required by applicable law (for example, consumer protection laws in your jurisdiction). If you believe you're entitled to a refund by law, contact us at privacy@unlist.ai and we'll work it out.

Expiry

Tokens expire after 12 months of account inactivity. 'Inactivity' means no logins and no token usage for 12 consecutive months. We'll email you a reminder before your tokens expire.

Free tokens

Free tokens given as part of promotions or sign-up bonuses may have different expiry terms. These will be noted when the tokens are issued.

3. What we guarantee

  • ✓We will scan the data broker sites we advertise and return results to you.
  • ✓We will submit opt-out requests to brokers where your information appears, using the official processes each broker requires.
  • ✓We will monitor re-listing monthly (for active subscribers) and notify you if your data reappears.
  • ✓We will handle the paperwork — forms, confirmation emails, follow-ups — so you don't have to.

4. What we can't guarantee

Data brokers are independent third-party businesses. We submit opt-out requests, but we cannot force them to comply or control their timelines. Specifically:

  • !We cannot guarantee that any specific broker will honor an opt-out request.
  • !Brokers may take days, weeks, or in some cases longer to process removals.
  • !Brokers may re-add your information from new public record sources after removal. This is why we monitor and re-submit.
  • !We are not liable for a broker's failure to comply with opt-out requests.
  • !Some brokers require direct verification from you (e.g., ID confirmation). We'll flag these and provide instructions.

5. Acceptable use

You agree to use Unlist.ai only to search for and remove your own personal information, or information about someone who has given you explicit consent to act on their behalf.

You may not use Unlist.ai to:

  • Look up information about other people without their consent
  • Attempt to scrape, copy, or resell our scan results
  • Reverse-engineer or abuse our API
  • Violate any applicable law

6. Limitation of liability

Unlist.ai and Cactus Marketing Inc. are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service or a broker's failure to comply with opt-out requests.

Our total liability to you for any claim arising from your use of Unlist.ai is limited to the amount you paid us in the 90 days preceding the claim.

The service is provided "as is." We make no warranties beyond what's explicitly stated in these terms.

7. Account termination

You can delete your account at any time from your dashboard. We'll remove your data within 30 days.

We may suspend or terminate accounts that violate these terms. If we terminate your account for reasons other than a terms violation, we'll refund any unused purchased tokens.

8. Changes to these terms

We'll notify you by email if we make significant changes to these terms. Continued use of the service after changes take effect means you accept the new terms. If you don't agree with changes, you can delete your account before they take effect.

9. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario, Canada. If you're a consumer in a jurisdiction with mandatory local consumer protection laws, those laws also apply.

10. Contact

Questions about these terms:

Cactus Marketing Inc. (operating as Unlist.ai)

Ottawa, Ontario, Canada

Email: privacy@unlist.ai